STAGE 01 / CHAPTERS 1-4
Understand the starting point
Look at the current work, prototype, dependencies, and failures before choosing the next move.
THE WORK TO DO
- 01
Show a complete task and a recent failure. Bring the prototype, source files, and the people who know the work.
- 02
Have the team run a preserved copy, identify connected services, and separate observed failures from untested concerns.
- 03
Compare options with their consequences. Give each unanswered question an owner and a next check.
WHAT YOU LEAVE WITH
An assessment, a system map, a failure log, and a reasoned next step.
BEFORE MOVING FORWARD
The next assignment has a question, inputs, an owner, a deliverable, and a way to accept it.
The team preserves the booking prototype, reproduces its failures, and establishes which source archive matches the deployed application.
WHO DOES WHAT / STAGE 01
Discover what the work really needs.
Client
Names the useful outcome and priorities.
Senior Administrator
Shows real staff work and exceptions.
Analyst
Separates observed cases from assumptions.
Tech Lead
Inspects the prototype and technical risks.
Tester
Reproduces the failures on a named version.
THE HANDOFF
Current cases + prototype evidence → an agreed starting point
The Analyst joins working cases with the Tech Lead's inventory and the Tester's evidence. The Client decides which difficulty the next stage must address.
Work with: Project Manager, Designer, Security Engineer.
Additional expertise when the work needs it: User Researcher, Business Analyst, Product Manager.
See the team across all eight stages →