Claim
An active hold or confirmed booking that excludes overlapping reservations for one service provider across studios. In operating work, claiming a reminder instead assigns its human follow-up.
Read with the bookChapter 10
QUICK REFERENCE
Useful distinctions.
The words that help you ask a more precise question.
Hold
A temporary reservation owned by a booking attempt. In H-01 it lasts ten minutes from server acceptance and is expired exactly at its deadline.
Read with the bookChapter 10
Transaction
A group of data changes committed as a whole or not committed.
Read with the bookChapter 10
Acceptance criteria
Testable conditions that establish whether a particular result meets the agreement.
Read with the bookChapter 7
Webhook
An event notification sent by an external system to a configured endpoint.
Read with the bookChapter 12
Idempotency
Repeating the same request under the specified conditions produces no additional effect.
Read with the bookChapter 12
Reconciliation
Comparing records from two systems to identify discrepancies.
Read with the bookChapter 12
Worker
A background program that processes saved tasks. It needs handling for retries, uncertainty, and stopping halfway through.
Read with the bookChapter 9
User experience
A person's experience using a product, including clarity, ease of use, and reaching their goal.
Read with the bookChapter 4
Frontend
The application components that provide the user interface and interaction.
Read with the bookChapter 2
Backend
Server components that enforce rules, operate on data, and communicate with external systems.
Read with the bookChapter 2
Responsibility matrix
A table of who performs the work, owns the result, is consulted, and is informed.
Read with the bookChapter 4
Estimate
A forecast of engineering effort or elapsed time, tied to scope, availability, dependencies, and uncertainty.
Read with the bookChapter 8
Pilot
Limited live use with a defined audience, inventory, coverage, question, and stop conditions. Existing commitments still need support when new intake closes.
Read with the bookChapter 19
Release candidate
An identified build being considered for release, accompanied by the data revision, configuration, and checks needed to judge that state.
Read with the bookChapter 17
Deployment
Installing and configuring a version in a chosen environment.
Read with the bookChapter 22
Alert
A signal asking an assigned person to act under a defined response route.
Read with the bookChapter 21
Recovery
Restoring usable service and accounting for its data and external effects before reopening.
Read with the bookChapter 21
Handoff
Transfer of usable materials, access, current state, and responsibility, checked by the receiving side.
Read with the bookChapter 23
Refund action
A saved instruction to obtain a refund, with its own identity and pending, failed, or completed outcome. Recording it does not establish that money has been returned.
Read with the bookChapter 12