STAGE 08 / CHAPTER 23
Take over and improve the product
Transfer usable knowledge and responsibility. Feed operating evidence into the next release.
THE WORK TO DO
- 01
Have a capable receiving operator start and restore the product using the handoff package and their own authorized access.
- 02
Assign recurring technical and studio work. Keep support instructions available when the application is down.
- 03
Review observed use and unfinished work. Choose the next outcome, update its rules, and repeat the affected design and checks.
WHAT YOU LEAVE WITH
A working handoff, acknowledged support coverage, current restrictions, and a prioritized next release.
BEFORE MOVING FORWARD
The receiving side can operate the product without relying on the original developer's memory.
The handoff succeeds when another operator can follow it and recover the identified state. A folder of files alone does not establish that result.
WHO DOES WHAT / STAGE 08
Keep the service usable and learn from it.
Senior Administrator
Routes unfinished work and staff exceptions.
DevOps Engineer
Monitors, responds, restores, and hands over incidents.
Support Specialist
Captures useful reports and escalates beyond its authority.
Client
Chooses the next improvement from observed needs.
Project Manager
Connects new work to owners, decisions, and review points.
THE HANDOFF
Observed use + incidents → prioritized work → another checked change
Support and operating observations become owned changes. New changes return through the relevant rule, design, build, and test steps before release.
Work with: Tech Lead, Backend Developer, Frontend Developer, Tester, Security Engineer.
Additional expertise when the work needs it: Site Reliability Engineer, Product Analyst, Product Manager, Data and Database Specialist.
See the team across all eight stages →