CHAPTER 21
The Application Is Ready. Who Will Fix It?
A log entry needs a usable signal, acknowledgment, a visible case, and a named next action.
THE WORKING RULE
detect the failure and reach its owner before the customer has to chase it
CHAPTER 21
A log entry needs a usable signal, acknowledgment, a visible case, and a named next action.
THE WORKING RULE
detect the failure and reach its owner before the customer has to chase it